Frequently Asked Questions

What is Court Runner APP, really?

Court Runner is an app that helps you get legal documents delivered to the necessary recipients. It’s as simple as that!

We’re an application who facilitates the retrieval, serving and sorting actions of actually finding the right process server in the first place. It’s important to be able to find someone that you can work with, who is both qualified legally, and ready to take on the job in question. 

 

One of the biggest issues with process servers through agencies and courts, is timing. Organizing everything with all of the documents being received by you, then handed over to the process server, or directly going through the court, or directly going through the agency, and then working around everyone’s schedules, then communicating in case something goes wrong…

It’s a lot of work. So we’ve made it super simple. 

 

Everything’s in one place, and you’re always in the loop about the goings-on. You’ll always be aware of the situation and know what actions to take next, so you don’t have to wait days or weeks to organize everything step by step – it’s all there. 

We make it easier for everyone. We will hold your hand throughout the entire process (from A to Z)

What do I do if I don’t know the recipient’s address?

Sometimes, you’ll know a name, but not the address, or not a current one. In this case, you’ll want to get a skip trace.

 

Portmanteau-neologism of “Skipping town” and “tracing”, it means using all available resources to find the person in question.

If you don’t know the address of a respondent, you can order a “Skip Trace Search” directly from our APP.

In other for us to perform a skip trace we will need :

 

  1. A Full Name, Date of Birth, and last known address. 
  2. A license plate number
  3. A Drivers license number

 

We just need one of the above to run a skip trace search. If you have any further questions regarding skip trace, send us an email to : skip@courtrunner.ca

Can I order a skip trace with Court Runner?

In short – yes! Select the option and get in touch with your process server for all the information they’ll need. Keep in mind that Skip Tracing for particularly difficult people can get quite complex, so be sure to communicate the right information when you are ordering for a skip trace search.

Skip tracing is one of the essential skills that qualified process servers need in order to complete a lot of jobs – for the uninitiated, skip tracing is tracking down the targeted individual in order to be able to serve the papers. While this may seem complicated, general process servers and the ones that work with and for Court Runner are explicitly trained to skip trace using available resources. 

From public databases to neighbor interviews, skip tracing can be a complicated process. You may need to order for a comprehensive skip trace search if we can’t find the individual with normal basic skip trace search

What happens if the process server doesn’t find the recipient(s)?

Sometimes the process server won’t be able to find the recipient. This can be for just about any reason, from the person being unavailable to them having completely ‘skipped’ town and actively avoiding the service. 

Through our app, the process server will immediately notify you of the situation, then working together with you to organize a second or third attempt if necessary. You’ll also be given a variety of resources necessary to follow up and get everything organised around not finding the recipient.

What is Same Day service?

If you order “same day service or rush service”, it means you want the process server to serve your court documents on the same day you ordered the service of process. For example, if ordered process serving today, the process server will serve your documents today.

What is Next Day Service?

If you choose “Next day service” to serve your legal documents; it means you want the documents to be served the next day. For example, if you are ordering process serving today, and you choose “next day service”; the process server will serve your documents tomorrow.

How long does it take to serve a document?

Depending on what service type you order. Typically, regular service takes up to 5 business days, during which the process server will make the first attempt to serve your legal document on the respondent/defendant. If you don’t have much time left, it is safe to choose “Rush Service” (Same Day or Next Day service).

How many attempt is included in the fee?

Our standard fee for process serving is $60 (excluding mileage, HST, Insurance, attempt to serve etc.)

The fee you will pay for 1,2, 3 attempts depends on the total distance traveled. 

For example, if you selected 1 attempt during your order and the distance from the pickup location or process server location is 15 km – then the fee for 1 attempt is calculated as follows: 15 km x 0.60 cents = $9. Similarly, if you selected 3 attempts, it will be (3 x 15 = 45kms) X 0.60 cents  = $27. 

 

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